
Walnut Grove Commerce Centre
Suite Unit #112, 9440-202nd Street Langley, BC
V1M 4A6
Phone: 1-800-668-1669 or 604-455-0070
Fax: 1-866-760-2354
Now you can take an exam from the comfort of your own home. With the recent events of COVID-19, Certiport has changed their game. They have given students the ability to take exams in a much easier way. So, what are you waiting for?
Here’s a great video showing you what an exam experience will be like and how to use the navigation controls.
The most important step before taking a Certiport Exam is to create your profile account with Certiport. By clicking the create profile button, a new Certiport window will open. Click on the new-user Register button to begin.
Note: Please use your student email address as your username, example sally@myschool.com.
Click on the button below to create your account profile. This profile will work for both Jasperactive and GMetrix.
Note: Please use your student email address as your username, example sally@myschool.com.
Test Candidates will adhere to the requirements listed below regardless of the delivery model chosen by the testing center (Self-Service or Single-Service).
*Important: Before using the Exams from Home product, we strongly encourage all Test Candidates to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is www.speedtest.net. Ensure other members of your household are offline during the bandwidth test and during your actual exam session.
Click on the questions below to see the answers and screenshots of the exam windows.
If you have not received your session hyperlink by the start of your scheduled session please contact your Exam Administrator (Instructor) immediately.
The virtual session is a Windows 10 desktop and the application Notepad will be open on the desktop. Use the blank Notepad instance to communicate back and forth with the Exam Administrator.
Important: DO NOT ENTER ANY PERSONAL INFORMATION INTO THE NOTEPAD DURING YOUR TESTING SESSION.
If you provide any personal information in the Notepad during your testing session, the Certiport representative will immediately terminate the exam session.
Yes, please contact your Exam Administrator (Instructor). Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities.
Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC’s are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge but also efficiency in the use of computers. For more information see our ADA page
At the bottom of the virtual window, you will see the Compass icon on the desktop. Launch Compass from there. Or, you can use the search icon on the bottom taskbar – type Compass, click on Compass, and that will launch the program. This is unlikely to happen as your teacher will be double checking all virtual machines before exam time.
When you click on the link for your exam and it says “Exam Session is not Active,” this can mean two things:
Important: Accessing anything other than the exam during testing will invalidate your exam and you will be removed from the session. These actions will result in a failed exam and suspension of your Certiport account.
Your student profiles have been created for you.
The next step is to download the two software programs needed in your Certification Program: Jasperactive and GMetrix! Please return to the Getting Started page.