Walnut Grove Commerce Centre
Suite Unit #112, 9440-202nd Street Langley, BC
V1M 4A6
Phone: 1-800-668-1669 or 604-455-0070
Fax: 1-866-760-2354
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Get certified in global software
Students! Take a Certification Exam
Now you can take an exam from the comfort of your own home. With the recent events of COVID-19, Certiport has changed their game. They have given students the ability to take exams in a much easier way. So, what are you waiting for?
What will an exam look like?
Here’s a great video showing you what an exam experience will be like and how to use the navigation controls.
Step 1: Certiport Profile
The most important step before taking a Certiport Exam is to create your profile account with Certiport. By clicking the create profile button, a new Certiport window will open. Click on the new-user Register button to begin.
Note: Please use your student email address as your username, example sally@myschool.com.
Step 2: Get Prepared for your Certification Exam - Training!
Click on the button below to create your account profile. This profile will work for both Jasperactive and GMetrix.
Note: Please use your student email address as your username, example sally@myschool.com.
Exams-from-Home
Step 3: Review the Technical Requirements
Test Candidates will adhere to the requirements listed below regardless of the delivery model chosen by the testing center (Self-Service or Single-Service).
- Laptop or Desktop with Windows 10 or Mac OSX Sierra 10.12 or higher
- Chromebooks with the most current OS – Not supported for AutoDesk exams
- Keyboard and mouse
- Recommended minimum screen resolution of 1280 x 800
- The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also acceptable
- A bandwidth download speed of at least 5Mbps*
*Important: Before using the Exams from Home product, we strongly encourage all Test Candidates to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is www.speedtest.net. Ensure other members of your household are offline during the bandwidth test and during your actual exam session.
Frequently Asked Questions
Click on the questions below to see the answers and screenshots of the exam windows.
If you have not received your session hyperlink by the start of your scheduled session please contact your Exam Administrator (Instructor) immediately.
The virtual session is a Windows 10 desktop and the application Notepad will be open on the desktop. Use the blank Notepad instance to communicate back and forth with the Exam Administrator.
Important: DO NOT ENTER ANY PERSONAL INFORMATION INTO THE NOTEPAD DURING YOUR TESTING SESSION.
If you provide any personal information in the Notepad during your testing session, the Certiport representative will immediately terminate the exam session.
Yes, please contact your Exam Administrator (Instructor). Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities.
Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC’s are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge but also efficiency in the use of computers. For more information see our ADA page
At the bottom of the virtual window, you will see the Compass icon on the desktop. Launch Compass from there. Or, you can use the search icon on the bottom taskbar – type Compass, click on Compass, and that will launch the program. This is unlikely to happen as your teacher will be double checking all virtual machines before exam time.
When you click on the link for your exam and it says “Exam Session is not Active,” this can mean two things:
- You were late to your exam and Certiport has closed the virtual lab.
- The exam is over or hasn’t begun yet. The link will work 5 minutes before the exam when your teacher activates the exam session. Double-check with your teacher that you haven’t mistaken the exam time.
Exam Day Checklist
- Have your Certiport username and password ready.
- Review the Exams-from-Home video again (allocate 10 minutes)
- Find a space to take your exam without distractions or other people
- NO mobile or other computing devices allowed
- NO recording devices are allowed (this includes paper, pens, pencils, cameras, etc.)
- Close all open browsers and applications prior to the exam
- Have other household members refrain from using the internet during your exam.
- At the time of your exam, click the link your teacher provided you.
- Log into Certiport’s testing software – Compass and take your exam!
Important: Accessing anything other than the exam during testing will invalidate your exam and you will be removed from the session. These actions will result in a failed exam and suspension of your Certiport account.
Post Exam - reprinting your score report
- Log into you Certiport account.
- Under your name at the top of the screen, make sure you have selected the role “Test Candidate”
- Click on the “My Transcript” tab
- Scroll down to the exam. Next to it you will find a button with “Score Report”. Click the button.
- You will see the report and at the top you will see a printer icon. You can print from here.
Need help? Call our Support Team at 1(888)-882-8635