Overview

CCI Learning’s technical support offers immense value to individuals and institutions by acting as the first point of contact for software requirements. By providing fast and reliable information from a program management perspective, CCI Learning ensures efficient and seamless support. Our team understands the importance of timely assistance and will engage with software providers when necessary to include a technical support member. This comprehensive approach alleviates the burden on departments and enables them to focus on their core responsibilities. By offering reliable technical support and streamlining the software update process, CCI Learning empowers institutions to navigate technical challenges with confidence, fostering a smooth and uninterrupted learning experience.

Technical Support

CCI Learning will act on your behalf as the first point of contact for any software requirements. This does not preclude your department from accessing technical support from any of the software providers included in your program. CCI Learning wants to ensure fast and reliable information from a program management perspective. If CCI Learning needs to include a technical support member from one of the software applications, we will do so.

Software Updates for Colleges and Universities

Each year, your institution’s technical team will need to complete updates for each software program within the Certification Program. Jasperactive, GMetrix, and Compass tend to do larger updates twice a year, once in the summer months (June) and once over Christmas break (December).