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Certification Program Technical Requirements

Technical Requirements


CCI Learning’s technical support offers immense value to individuals and institutions by acting as the first point of contact for software requirements. By providing fast and reliable information from a program management perspective, CCI Learning ensures efficient and seamless support. Our team understands the importance of timely assistance and will engage with software providers when necessary to include a technical support member. This comprehensive approach alleviates the burden on departments and enables them to focus on their core responsibilities. By offering reliable technical support and streamlining the software update process, CCI Learning empowers institutions to navigate technical challenges with confidence, fostering a smooth and uninterrupted learning experience.

Technical Support

CCI Learning will act on your behalf as the first point of contact for any software requirements. This does not preclude your department from accessing technical support from any of the software providers included in your program. CCI Learning wants to ensure fast and reliable information from a program management perspective. If CCI Learning needs to include a technical support member from one of the software applications, we will do so.

Software Updates for Colleges and Universities

Each year, your institution’s technical team will need to complete updates for each software program within the Certification Program. Jasperactive, GMetrix, and Compass tend to do larger updates twice a year, once in the summer months (June) and once over Christmas break (December).

To be notified for Software Updates, please sign up your IT Department’s email address to CCI Learning’s Software Update newsletters and notifications. Certiport will also provide Software Update emails to the Organization Administrators on the Testing Center account. If IT is not listed on the Testing Center, it will be the Program Lead who will need to convey this information.

Need help? Call our Support Team at 1 (888)-882-8635

Langley 200 Business Centre
Suite #180 8621 201st Street
Langley BC
Phone: 1-800-668-1669
or 604-455-0070
Fax: 1-866-760-2354

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For creating Jasperactive and GMetrix profiles/accounts


Your student profiles have been created for you. 

The next step is to download the two software programs needed in your Certification Program: Jasperactive and GMetrix! Please return to the Getting Started page.