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Technical Support

With one click, you can download all three software applications in one compressed file – Jasperactive, GMetrix, and Compass. For all the IT Directors who are setting up your institution’s Certification Program, we have created this resource specifically for you team!

Software setup

Downloading the Software

Step 1: Download and Install

This download will provide you all three installer files for:

  • Jasperactive
  • GMetrix
  • Compass

Additional setup and configuration is required for Compass. Please see the steps below.

Note: This download is for desktop computers only. Not accessible on mobile.

Software setup

Setting up the Certiport Testing Center

Step 2: Admin Settings

There are several actions that need to be done for setting up your schools Testing Center. Watch the video! It explains everything in more detail.

All users (teachers and students), including IT Technicians who will be installing, or using the Compass software, (this is the Testing Software) must first create their Certiport account. Students and teachers will need to create their Certiport accounts but are not required in the software in the software setup unless they are installing it on their machines.
Candidate Registration Guide
Certiport New User Registration Link.

This is a vital step in the initial setup of Compass. To continue with setting up Compass, you need to associate CCI Learning to your Testing Center.

There are 2 reasons:

  1. This will allow CCI Learning to add exams to your school’s inventory/account.
  2. Plus once we know you’ve completed this step, we can change your “role” to “organization administrator” which will give you access to Compass’s Admin Panel.

Click on the download software button above. Compass has two user guides. One shows the complete install and the second is for mass deploying Compass. See minute 3:09 on the video.

  1. Log in to Compass with your Certiport profile
  2. Click on the left-hand menu “Settings”
  3. On the left-hand side, you will see a section for Testing Center. It will be blank. Click on the field to show the dropdown menu. Select the license – if your institution has more than one location and more than one license, chose the license that corresponds the location and the computer. 
  4. IMPORTANT: Scroll to the bottom and click the blue button “SAVE”. This will cause Compass to close and re-open. To ensure the Testing Center has been “set”- log out and log back in. 
  5. On the Login screen, you will see the name of your Testing Center in the left hand corner of the screen (above the login).

For institutions with a testing centers on location and with users who have limited access to admin credentials on the machine, you will need to add the admin credentials for that particular machine to Compass’s Admin Panel. This is not accessible by students. This will allow Compass to lock down the computer during test taking. It will also allow Compass to run live-in-application testing. 

  1. Log in to Compass with your Certiport profile
  2. Click on the left-hand menu “Settings”
  3. On the left hand side you will see a section for Testing Center. It will be blank. Click on the field to show the dropdown menu. Select the license – if your institution has more than one location and more than one license, choose the license that corresponds to the location and to the computer. 
  4. IMPORTANT: Scroll to the bottom and click the blue button “SAVE”. This will cause Compass to close and re-open. To ensure the Testing Center has been “set”- log out and log back in. 
  5. On the Login screen, you will see the name of your Testing Center in the left-hand corner of the screen (above the login).

To download the exams in Compass (see video):

  1. Log in to Compass after setting the Testing Center with your personal Certiport account (now that you have Admin Access from CCI Learning)
  2. Click on the left-hand menu, “Manage Exams”
  3. Click on the blue button “Download Exams” located in the right-hand corner.
  4. Next to vendor headings, click on the V arrow to toggle the “vendor” section. This will reveal all the nested exams within that vendor heading. 
  5. Select the exams you wish to download for the year by clicking the selection boxes next to the exam titles. Note the years. For remote learning, you may wish to download all exams. This is particularly important for colleges that offer many courses with broad user participation. 

Technical Requirements

Need help? Call our Support Team at 1 (888)-882-8635

Langley 200 Business Centre
Suite #180 8621 201st Street
Langley BC
Phone: 1-800-668-1669
or 604-455-0070
Fax: 1-866-760-2354

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Registration Form

For creating Jasperactive and GMetrix profiles/accounts

Congratulations!

Your student profiles have been created for you. 

The next step is to download the two software programs needed in your Certification Program: Jasperactive and GMetrix! Please return to the Getting Started page.